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Customer Management
 

The Company markets and sells its products and services to medium and large business customers with more than 500 employees who are best suited to benefit most from the Company’s product and service offering through a network of national key account managers. Typically, each business customer is assigned an account manager, who maintains regular contact with the customer.
 

The main responsibility of the account manager is to maintain customer satisfaction and resolve any potential customer issues. Additional responsibilities of the account managers include designing and implementing customized merchandise and service packages for each of their accounts as well as responding to all special service requests.

To develop and maintain customer loyalty, eOfficePlanet fosters a customer-oriented culture that demands a high level of customer service from each of its employees. The Company views the quality of its customers’ interaction with its employees as very critical to its success and seeks to attract and retain well-qualified and highly motivated employees and train and develop them further.


Over the last several years the Company has built an impressive roster of corporate clients including ABN-AMRO, Accenture, Agilent Technologies, Airtel, Alcatel-Lucent, Amdocs, American Express, Aricent, Bank of America, Bates, Bayer, Bharti, BNP Paribas, Calyon Bank, Capgemini, Ciba, Citigroup, Cognizant, Conexant, Convergys, Credit Suisse, Deloitte, Federal Express, Fidelity Investments, Franklin Templeton, Freescale Semicondcutors, Fullerton, GE ITC, GE Money, Genpact, Google, Grey Worldwide, Group M, Hewitt, Honeywell, HSBC, Hutchison Whampoa, IBM, ICFAI, IMRB, Indian School of Business, IndiGo, Infosys, ING Vysya, Intel, ITC, Jet Airways, John Deere, Johnson Controls, Jones Lang LaSalle, JP Morgan Chase, Juniper Networks, JWT, Kodak, Kotak Mahindra, Larsen & Toubro, Lenovo, Logica CMG, Maersk, Max New York Life, Metlife, Microsoft, Mitsubishi, Morgan Stanley, Motorola, MphasiS an EDS company, NCR, Nestle, NIIT Technologies, Nokia, Ogilvy & Mather, Oracle, Qualcomm, SAP, Siemens, Sodexho, TATA, TATA AIG, TCS, Texas Instruments, Thomson, Tyco, Verizon, VSNL, Wells Fargo, Whirlpool, Wipro, WPP Group.

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eOfficePlanet provides rapid, high-quality services to our customers through our sales and distribution centers located in major cities throughout India.  For more specific information about our solutions, please complete and submit our Request Information Form.  An eOfficePlanet representative will contact you promptly.  
 

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